A&B HOMECARE COMPANION AGENCY L.L.C.
Effective Date: 05/01/2025

This Privacy Policy and Notice of Privacy Practices describes how A&B HOMECARE COMPANION AGENCY L.L.C. protects your personal information. We are committed to safeguarding your privacy in accordance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA), its implementing regulations, and applicable Florida laws.

This notice explains how your information may be used and disclosed, and how you may access it. Please review it carefully.

We collect information necessary to provide homemaker and companion services, which may include:

Demographic and Contact Information:
Name, address, date of birth, phone number, email address, and emergency contact details.

Service-Related Information:
Information related to requested services, service preferences, scheduling details, and service notes recorded by staff during service delivery.

Billing and Payment Information:
Information needed for invoicing and payment processing, including insurance details if applicable and payment records.

We may use and disclose your information as permitted by law for service delivery, payment, and operational purposes.

For Service Delivery:
We use your information to coordinate and provide homemaker and companion services and to ensure continuity and consistency of care.

For Payment:
We may use your information to process billing and collect payments for services provided.

For Operational Purposes:
We may use information for administrative activities such as staff training, quality assurance, auditing, and business management.

We may also disclose information as required or permitted by law, including:

Business Associates:
We may share information with third-party vendors who assist in operations, under confidentiality agreements.

Regulatory and Legal Requirements:
We may disclose information to regulatory agencies such as the Florida Agency for Health Care Administration (AHCA) when required for licensing, audits, or compliance.

Public Health and Safety:
We may disclose information when required to prevent or address safety concerns or as otherwise required by law.

Legal Processes:
We may disclose information in response to valid legal requests such as court orders or subpoenas.

Emergency Situations:
We may share relevant information with emergency contacts when reasonably necessary for safety or service coordination.

You have the right to:

Access Information:
Request access to your personal records maintained by our agency.

Request Corrections:
Request corrections if information you provided is inaccurate or incomplete.

Request Restrictions:
Request limits on how your information is used or shared, subject to legal and operational requirements.

Confidential Communication:
Request communication through specific methods or locations when reasonable.

File a Complaint:
File a complaint if you believe your privacy rights have been violated. You will not face retaliation for doing so.

We are responsible for:

• Protecting your personal information
• Providing this notice of privacy practices
• Maintaining appropriate safeguards
• Complying with applicable privacy laws

As a client, you agree to:

• Provide accurate information
• Communicate updates that affect service delivery
• Cooperate with service coordination

A&B HOMECARE COMPANION AGENCY L.L.C.
Attn: Privacy Officer
Lake Worth, FL 33467
(561) 816-1790
a@abhomecareservices.com

We may update this Privacy Policy from time to time. Updates will be posted on our website and will apply to all information maintained by the agency.